Box

Box is Augusta University's cloud-based, file-sharing and storage service. Box offers free, unlimited storage space to Augusta University personnel and students. Box features:

  • Document Management: Keeps all your files in one place, and allows you to access them from a desktop or mobile device while at work, home, or in the classroom. You can also review your version history and share your files internally or externally.
  • Collaboration: Use Box “Collaboration” to turn folders into a shared online work space. Create a group work space where you can invite colleagues or clients to view, edit, and upload files. Keep the whole team on track by exchanging feedback through tracked comments and assigned tasks.
  • Shared Links: Instead of sending large email attachments, simply create a unique “Shared Link” for any file or folder in Box. Then send the unique link to anyone with (or without) a box account to view and/or download. Best part, when you make changes to your file, you don’t need to resend the link; the shared link always points to the most up-to-date version of your file.

Get Started

  • Log in to Box
  • Enter a valid Augusta University NetID or JagID (this is the first part of your AU email)
  • Enter your Password
  • Box requires Duo two-factor authentication to log in.

AU Box Login

Frequently Asked Questions

How can I log into my Augusta University Box account if I'm already logged in to my personal Box account?

If you're currently logged in to your personal Box account, first log out of that account and then log in to your Augusta University Box account. 

Using Box

What if I don't want to share any of my Box documents?

You're not required to share any documents. You only need to share the documents on which you want others to collaborate with you. 

Can I share my files with people outside Augusta University?

Yes. You can share documents with people outside Augusta University, but those people must have a Box account, even if it’s a personal Box account.  If you share documents with someone who does not have a Box account, they will be prompted to create a free personal Box account when they try to access the files you shared.  

How long will files stay in the trash?

Deleted files are kept in the Trash folder for 90 days. You can restore deleted items from the trash bin within that time frame.

Accessing Box

Supported Web Browsers

Box supports the current and prior major releases of the following web browsers and desktop/mobile Operating System (OS) versions on a rolling basis. While Box is compatible with older web browsers, most interface issues encountered are easily resolved by simply updating your browser to the latest version.

Web Browsers

  • Microsoft Edge -Box Drag-n-Drop isn't working in Win 10 with Edge. You can click the ellipsis (...) on the upper right corner > Open with Internet Explorer, then try to drag and drop the file again.
  • Safari -The two latest versions on Mac OS X (as specified in the OS section below).
    • Safari on iOS 6 and above for mobile browsers.
  • Firefox - The two latest versions.
  • Chrome - The two latest versions.

Browser-Specific Upload Limits

IE applies file-size upload and download limits that supersede Box account-level upload limits. 

  • Users accessing Box through IE versions 10 and 11 can only upload files under 4GB in size.

Operating Systems (OS):

  • Windows -10 and 11 (64-bit)
  • OS X -The two latest versions, Note: Box Sync supports the three latest versions.
  • iOS -The two latest versions.

Can I access Box over a wireless connection?

Yes, you can use Box anywhere you can access the Internet and have access to a compatible device.

Access Box

Troubleshooting Box Upload Issues

If you are having trouble uploading files or folders, please try the following troubleshooting steps:

  • Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge.
  • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
  • Verify that you are using one of our recommended operating systems.
  • Verify that the file's name is valid. Box only supports file or folder names that are 255 characters or less. File names containing non-printable ascii, "/" or "\", names with leading or trailing spaces, and the special names “.” and “..” are also unsupported. Box supports only Unicode Basic Multilingual Plane (BMP) characters in file and folder names.

The following reserved characters are not allowed:

      • < (less than)
      • > (greater than)
      • : (colon)
      • " (double quote)
      • / (forward slash)
      • \ (backslash)
      • | (vertical bar or pipe)
      • ? (question mark)
      • * (asterisk)
  • Verify that the file or folder's path on Windows machines is under the 255-character Windows limitation. Folder paths that exceed 255 characters may truncate the content's name before uploading to Box.
  • Make sure you are uploading files smaller than the maximum for your account type. To determine your maximum, click on your initials in the top-right corner of the page and select Account Settings. Then, click on Account and your Max file size will be listed under Account Details.
  • Try uploading using the File upload method instead of Folder upload, or vice versa.
  • Check your network connection to Box. If connected to the internet with a wireless card, check to see if the connection to the internet drops intermittently. If this is the case, we recommend the Folder upload method.
  • Try temporarily disabling or configuring your firewall to allow Box as a trusted site. You may find that your anti-virus software includes a built-in firewall. If you are attempting to access Box from an office setting and experience upload issues, then please contact your IT administrator or internal Help Desk.
  • Proxy servers may sometimes cause failed uploads. If you see the error message: An error occurred with the upload. Please refresh the page and try again. Please contact your IT department or Help Desk and ask them to check your proxy configuration.
  • For Download issues please see Common Issues with Downloading Files

Potential Causes of Slow Uploads

Slow upload speeds can have a variety of causes.

Note: Box does not limit, throttle, cap, or shape upload bandwidth.

Box does perform processing on each file which can impact the total time it takes to complete an upload, particularly when uploading multiple files. But this does not limit the bits/second of your connection to Box.

For more details, please read our Fair Use Policy.

If you find that your upload is taking longer than it should, we have listed a few reasons that may affect upload speeds.

  • Firewalls: Firewalls can slow down or block the upload process. If you use third-party software, try temporarily turning off firewalls such as ZoneAlarm, the built-in Windows firewall, Mac firewall, or any others.
  • Business network restrictions: Users accessing Box from an office setting may find that their IT department has blocked or slowed down connections to Box.
    • Try consulting your IT department on restrictions they may have placed on uploads or unapproved web sites.
    • You can determine this by leaving your company network (ex. try a coffee shop with Wi-Fi) and see if the issue persists.
    • VPNs may cause your IP address to be misplaced and inadvertently place your computer in another geographic location other than your actual location. This can affect your upload speeds. Ask your network / IT department if a VPN could be changing your actual location on the internet.
  • Browser Specific Issues: Try a different browser or computer. Users may find that their upload speeds increase on alternative browsers.
  • Device Specific Issues: If your upload speed has not improved after you have tried updating and/or switching internet browsers, please try a different computer to help isolate the issue.
    • If your upload speed increases on another computer, then you will know that the first computer itself was causing the slower speed.
    • If your speed does not increase, then this is most likely an issue with your internet connection.
  • Internet Service Provider: Sometimes slow upload speeds are the fault of your Internet Service Provider.
    • We recommend a high-speed internet connection with high upload speeds. Fiber is best, followed by Cable and DSL.
    • Often with Cable and DSL, the upload speed is significantly slower than the download speed. This will result in fast loading times for most websites and file downloads, but slow uploads.

A Note on Megabytes vs. Megabits:

There is a difference between “Mb” (megabit) and “MB” (megabyte). One megabyte is equal to eight megabits. Internet service providers (ISP) often calculate and advertise upload and download speeds in terms of “Mbps” (megabits per second) while Box uploads in your browser are shown in terms of "MBps" (Megabytes per second). Therefore, if you see browser upload speeds of 15 MBps this would be interpreted as 125 Mbps by your ISP.

Bandwidth and Box Endpoints

Upload speed depends on your network connection and a component of this is bandwidth.

  • Bandwidth determines the amount of data that can pass from the Internet to your web browser in a given amount of time.
  • A smaller bandwidth results in a longer time that it takes Internet data to transfer on your web browser.

Box offers multiple endpoints to make sure your uploads are taking the most efficient route. See our announcement: Box expands its Global Network Presence