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Reporting Accessibility Barriers and Concerns

Augusta University is committed to providing an accessible and welcoming environment for all. Specifically:

  • We're working to meet the Web Content Accessibility Guidelines (WCAG) 2.2  at the AA level for our digital content, and
  • We work to design and maintain our facilities for Section 504 and ADA compliance.

Despite our efforts, you may run into a barrier in our digital or physical spaces that hinders your experience. We want to remove any barriers, so please let us know how we can make AU more accessible.

Report a Physical Barrier Report a Digital Barrier

Report a Digital Accessibility Barrier

Examples of digital barriers to access include inaccessible websites or documents, videos without captions, unlabeled images, documents without selectable text, insufficient color contrast that makes it difficult to read content - anything that makes it difficult to access or interact with online content effectively. 

If you would prefer not to fill out a form, you can email or call 706-446-4807 about your digital accessibility barrier or concern.

What happens when I report a concern?

Within two weeks of filing, you will receive an acknowledgement of your complaint, if you have provided your contact information. This acknowledgement will include information about your complaint as well as the investigative process and contact information for the team that is handling remediation.

All reports are investigated to determine if the identified accessibility barrier violates an applicable standard. Depending on the results of the investigation, Augusta University will work to remedy the accessibility barriers and inform you when the remediation is complete.

Get Help with Accessibility

Courses

If you are interested in learning how to improve the accessibility of a course you are teaching or developing, please contact the Center for Instructional Innovation.

Receive training

If you are seeking training on digital accessibility, the ADA, or how to create accessible websites, documents, and multimedia, please view our training options.

Get help with website accessibility

Comprehensive web accessibility is a standard at Augusta University, not just a goal. If you are want help understanding accessibility guidelines on your Augusta.edu website, please submit a Work Request to Web Services.

Report a Facilities Concern

The University takes proactive measures to ensure that structural barriers do not limit program access. If you are experiencing an issue, please report architectural or structural barriers on campus to Facilities.
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