Yann Ferrand

Assistant Professor

Yann Ferrand

Assistant Professor

Academic Appointment(s)

James M. Hull College of Business


Yann B. Ferrand is an Assistant Professor of operations management in the Hull College of Business at Augusta University, where he teaches operations management and healthcare operations management courses, and conducts research in the field of operations management.

  • (706) 729-2507
  • Allgood Hall -- E-140


  • Ph.D., Business Administration and Management, General University of Cincinnati, 2012

  • MS, Business Administration and Management, General University of Cincinnati, 2007

  • MBA, Operations Management and Supervision University of Cincinnati, 2005

Awards & Honors

  • Summer Project Grants Hull College of Business, 2021

  • Summer Project Grants Hull College of Business, 2020

Courses Taught Most Recent Academic Year

  • QUAN 6600

    Business Analytics for Manager
  • QUAN 4640

    Operations & Supply Chain Mgmt
  • QUAN 4660

    Healthcare Ops. & Process Imp.

Teaching Interests

My primary teaching interests are: Operations Management, Healthcare Operations Management, Supply Chain Management, and Decision Modeling for Management. My classes blend applications of quantitative tools and managerial thinking for decision making, and I am especially interested in sharing my passion for informed decision making and process analyses.


Selected Recent Publications

  • Operating Room Design using Agent-based Simulation to Reduce Room Obstructions, 2022
    Journal Article, Academic Journal
  • Assessing Patient Satisfaction with Emergency Department Care Delivery Using a Patient Experience Framework, 2022
    Journal Article, Academic Journal

Research Interests

Research Interests:
My primary research interests are in providing innovative solutions in healthcare delivery services through better scheduling and resource allocation, handling uncertainty and variability using optimization and simulation methodologies. The research projects are often applied and joint work with industry partners.

Refereed Articles:
1. Ferrand Y., M. Magazine, U. Rao, T. Glass (2018), “Managing Responsiveness in the Emergency Department: Comparing Dynamic Priority Queue with Fast Track,” Journal of Operations Management; 58-59: 15-26
2. Taaffe K., B. Lee, Y. Ferrand, L. Fredendall, D. San, C. Salgado, D. Shvorin, A. Khoshkenar, S. Reeves, and the Realizing Improved Patient Care through Human-Centered Design in the Operating Room (RIPCHD.OR) Study Group (2018), “The Influence of Traffic, Area Location, and Other Factors on Operating Room Microbial Load,” Infection Control & Hospital Epidemiology; 1-7
3. Steward, D., T.F. Glass, Y. Ferrand (2017), “Simulation-Based Design of ED Operations with Care Streams to Optimize Care Delivery and Reduce Length of Stay in the Emergency Department,” Journal of Medical Systems, 41(10): 162
4. Desai V.C., Y. Ferrand, T.M. Cavanaugh, C.M. Kelton, J.J. Caro, J. Goebel, P.C. Heaton (2017), "Comparative Effectiveness of Tacrolimus-Based Steroid Sparing versus Steroid Maintenance Regimens in Kidney Transplantation: Results from Discrete Event Simulation," Medical Decision Making, 37(7): 827-843
5. Ferrand Y., J. Siemens, D. Weathers, L.D. Fredendall, R.G. Pirrallo, M. Bitner, Y. Choi (2016), “Patient Satisfaction with Healthcare Services: A Critical Review,” Quality Management Journal; 23(4):6-22
6. Ward M.J., Y. Ferrand, L.F. Laker, C.M. Froehle, T.J. Vogus, R.S. Dittus, S. Kripalani, J.M. Pines (2015), “The Nature and Necessity of Operational Flexibility in the Emergency Department,” Annals of Emergency Medicine; 65(2): 156-161
7. Ferrand Y., M. Magazine, U. Rao (2014), “Partially Flexible Operating Rooms For Elective and Emergency Surgeries,” Decision Sciences Journal; 45(5): 819-847
8. Ferrand Y., M. Magazine, U. Rao (2014), “Efficient and Responsive Management of Operating Rooms - A Literature Survey,” IISE Transactions on Healthcare Systems Engineering; 4(1): 49-64
9. Ferrand Y., M. Magazine, U. Rao, T. Glass (2011), “Building Cyclic Schedules for Emergency Department Physicians,” Interfaces; 41(6): 521-533
10. Ferrand Y., C.M.L. Kelton, J.J. Guo, M. Levy, Y. Yu (2011), “Using Time-Series Intervention Analysis to Understand Medicaid Expenditures on Antidepressant Drugs” Research in Social and Administrative Pharmacy; 7(1): 64-80
11. Ferrand Y., C.M.L. Kelton, K. Chen, H.A. Stafford (2009), "Biotechnology in Cincinnati: Clustering or Colocation?" Economic Development Quarterly; 23(2): 127-140
12. Kelton C.M.L., R.P. Rebelein, P.C. Heaton, Y. Ferrand, J.J. Guo (2008), “Differences in the Cost of Antidepressants Across State Medicaid Programs,” Journal of Mental Health Policy and Economics; 11(1): 33-47
13. Kelton C.M.L., R.P. Rebelein, M.L. Dusing, Y. Ferrand, J.J. Guo (2007), “Analysis of Pharmaceutical Products with Large Price Changes in a Regional Hospital System,” Journal of Pharmaceutical Finance, Economics and Policy; 16(2): 61-86

Conference Proceedings:
1. Khoshkenar A., K. Taffe, D. San, M. Muhs, L. Fredendall, Y. Ferrand, A. Joseph, “Simulation-based Design and Traffic Flow Improvements in the Operating Room,” Proceedings of the 2017 Winter Simulation Conference, Las Vegas NV, December 3-6, 2017
2. Ferrand Y., M. Magazine, U. Rao, “Comparing Two Operating-Room-Allocation Policies for Elective and Emergency Surgeries,” Proceedings of the 2010 Winter Simulation Conference, Baltimore MD, December 5-8, 2010
3. Raturi A., B. Bischescu, Y. Ferrand, R. Apana, “The Antecedents and Consequences of Plant Closing Announcement,” Proceedings of the POMS 20th Annual Conference, Orlando FL, May 1-4, 2009

College Service

  • Faculty Affairs Committee 2021 - Present

    Role: Committee Member
  • Case Competition Award Ceremony - 2021

    Role: Attendee, Meeting
  • Assistant Dean Search Committee 2020 - 2020

    Role: Committee Member

University Service

  • Research Advisory Council for AU Research Scholarship & Creative Activity (RSCA) Grant Program 2020 - 2021

    Role: Grant Proposal Reviewer, Internal
  • First Generation College Student Celebration Week 2020

    Role: Special Institutional Assignment
  • Campus Dining RFP Evaluation Committee 2020 - 2020

    Role: Committee Member

Professional Service

  • Production and Operations Management 2021 - 2022

    Role: Reviewer, Journal Article
  • Management Science 2021 - 2021

    Role: Reviewer, Journal Article
  • Journal of Medical Systems 2021 - 2021

    Role: Reviewer, Journal Article
  • Session Chair, Decision Sciences Institute 52nd Annual Conference 2021 - 2021

    Role: Session Chair
  • Health Care Management Science 2021 - 2021

    Role: Reviewer, Journal Article