Process for Filing a Complaint with CAPTE

A formal written complaint may be filed with CAPTE in the format provided on the accreditation website at the address below. Complaints may not be submitted anonymously.

The Commission on Accreditation in Physical Therapy Education
Department of Accreditation
American Physical Therapy Association
1111 North Fairfax Street
Alexandria, VA 22314-1488

CAPTE will take action only when it believes the program may not be in compliance with: 1) Evaluative Criteria for Accreditation, 2) Statement on academic integrity related to program closure, or 3) Statement on academic integrity in accreditation. Copies of these documents can be obtained by contacting CAPTE at,, or phone at 703-706-3245.

Policy for Complaints Outside of Due Process for Programs

The Augusta University Department of Physical Therapy encourages any individual who is unhappy with their experience or encounter with any student, faculty or staff member of the Department of Physical Therapy to file a written complaint against the department or program. The Department takes complaints very seriously and will act upon any complaints in an expedient manner, should the complaint warrant action. Once a complaint has been made, the Department Chair will be directly involved in gathering information and addressing the complaint. The record of the complaint will be kept on file in the Department Chair’s files for a period of 5 years.

Complaints regarding the Department of Physical Therapy should be addressed to:

Augusta University
Chari, Department of Physical Therapy
987 St. Sebastian Way, EC 1312
Augusta, Georgia 30912-0800

Procedures for handling a complaint:

  1. The Department Chair will discuss the complaint directly with the party involved within 14 business days following receipt of complaint. It is desired that the matter is reconciled at this point. A letter from the Department Chair acknowledging the resolution of the complaint will be filed with the complaint. A copy of the resolution may be sent to the complainant at the discretion of the Department Chair.
  2. If dissatisfied with the discussion with the Department Chair, or if the complaint is against the Department Chair, the involved party may submit a written complaint to the Dean, and additionally to the Faculty Grievance Committee, a standing committee of the University Senate. (Augusta University Faculty Manual, Rules and Procedures for Faculty Grievance Committee)